Return Conditions

Returns and Exchange Policy of Gato Gordo
General Return Conditions

Return Period:

14 calendar days from the date of receipt
Applies to all products, except custom-made items

Return Requirements:

Product must be in original packaging
No signs of use
All seals and tags intact
Presence of cash or sales receipt

Return Procedure

Return Methods:

Online request through official website
Written request via email

Documents Required for Return:

Passport/ID document
Cash or sales receipt
Completed return application form

Special Conditions

Custom-Made Furniture:

Individual items are not subject to return
Replacement possible only in case of manufacturing defects

Appliances and Electronics:

Return within 30 days
Original packaging is mandatory
Manufacturer’s seals must be intact

Refund Procedure

Refund Methods:

Bank card refund
Cash refund
Gift certificate issuance

Refund Timeframe:

Up to 14 days from return acceptance
No return fee charged

Exceptions

Personal hygiene products
Perishable goods
Discounted items
Items used for more than 14 days

Warranty Obligations

Furniture warranty – 2 years
Appliance warranty – according to EU legislation
Free repair for manufacturing defects

Contact Information

Address: cocinas-banos.es
Phone: +34692366877
Email: gatogordococinas@gmail.com
Policy valid from 1.12.2024 and may be changed without prior notice
Legal Basis
Policy developed in accordance with:

Royal Legislative Decree 1/2007 on Consumer Protection
Spanish Consumer Rights Law
European Directive 2011/83/EU